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UtilX warrants that a telephone cable that has been treated by UtilX, or its authorized agent, using the CableCURE/CB strand-filling process will not have water in the strands of the cable for the remaining life of the cable. At any time after proactive cable injection of a cable, if you are not satisfied with the CableCURE service delivery or performance, UtilX will provide a cash refund for the full original price paid for the treated segment.
You, as the customer, shall provide UtilX with a CableCURE warranty tag and a completed CableCURE Warranty Claim form. The warranty tag identifies the segment of cable that has failed or that is otherwise unsatisfactory. A segment of cable is the length between two terminations, and is identified with a unique 8-digit number at each termination (unless an end is buried, in which case it is attached to the next exposed termination point) with a pair of CableCURE warranty tags.
Your sole and exclusive remedy will be a cash refund equal to the full original installation price paid for the CableCURE service. UtilX shall not be liable for any additional damages or any incidental or consequential damages for any claims, including but not limited to breach of warranty and breach of contract, unless contractually stipulated.
This warranty and exclusive remedy are in lieu of any and all other warranties or remedies, written or unwritten, express or implied, and UtilX hereby expressly disclaims any other express warranty and any implied warranty of merchantability or of fitness for a particular purpose. No employee or agent of UtilX is authorized to grant any warranty that is greater or different from this warranty.
This warranty is governed by the laws of the State of Washington, and the venue under this Agreement will be Seattle, Washington.
NOTE: UtilX requests that if the cable has experienced a water intrusion failure, the Customer supply the segment of failed cable to UtilX for complimentary failure analysis. UtilX uses the failure analysis to refine the CableCURE/CB rejuvenation chemistry and injection process.
CableCURE fluid has been injected into more than 80 million feet of cable around the world for nearly 20 years
with more than a 99% success rate. This outstanding warranty is backed by UtilX's full faith and is fully insured.
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